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Insight
: Common barriers to effective listening during conflict
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Framing the other as
unbalanced, mad, out of control, irrational, self-centred, uncaring,
attacker, enemy, untrustworthy, a threat, not worthy of being loved
or respected, thus undermining their credibility and our own preparedness
or motivation to listen.
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Placing the primary responsibility
on the other to express themselves in language we will understand
rather than on ourselves to listen effectively - "They don't
deserve to be listened to if they cannot communicate effectively",
or "I can't be held responsible if I misunderstand bad communication".
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Pretending to be listening
when we are really scanning or preparing our response to what has
been said.
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Not open to being influenced
by the other from our position of strength or point of defence and
only seeing the other as someone to be enlightened, influenced,
weakened or punished.
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Having narrowed attention
driven by fear, anger, hurt or hate - full up, usually with emotions
and our own views - little room for something new.
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Assuming that we fully
understand all we need to know, can't see or imagine how our view
could change and assuming we have nothing worthwhile to learn about
ourselves, others, context or conflict.
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Expecting that there
will be nothing new or surprising merely that our existing judgements
and beliefs will be confirmed.
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Seeking out inconsistencies
or weaknesses in the arguments of the other, listening selectively
to gather evidence to support our side or to undermine the others.
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Listening selectively
to own inner voices, filtering out those of doubt and internal disagreement,
discomfort with ones stated position, recognition of own one-sidedness,
etc.
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Filtering out data which
may support the stance of the other side or undermine our own position.
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Inferring derogatory
meaning, intentions or motivations on the part of the other.
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Making unsustainable
inferences or assumptions about what the other is saying.
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Having alert antennae
for anything that may confirm our negative beliefs, prejudices or
stereotyping.
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Being on the lookout
for vulnerabilities of the other as potential points of attack.
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